Archivos: Preguntas frecuentes cultura

Law 1805 of 201 in its article states: “It is presumed that a person is a donor when, during their lifetime, they have refrained from exercising their right to object to the extraction of organs, tissues, or anatomical components from their body after their death”.

The patients who are enrolled on the waiting list benefit. In many cases, transplantation is the only alternative for those who suffer from a chronic or terminal illness. More than 55 people can benefit from each organ and tissue donor.

A donation is a voluntary act in which a person gives something without expecting anything in return. Transplantation is a medical and surgical procedure in which healthy organs and tissues are implanted in a sick person.

Any person can oppose being an organ and tissue donor through a written document that must be authenticated by a notary public and submitted to the National Institute of Health (INS). They can also express their opposition at the time of affiliation with the health promotion company (EPS), which is obliged to inform the National Institute of Health (INS) (Art, Law 1805 of 2016).

A person whose treatment is a transplant must undergo the following process:

1. Undergo a pre-transplant assessment by a specialist physician.
2. Obtain acceptance from the clinical committee of the healthcare institution.
3. Be placed on a waiting list.
4. Wait.

• The website where we invite participation.
• Patient well-being and health programs.
• Application of eye drops and hand hygiene.

• Identify and establish communication channels, whether electronic or in-person, to provide information to the public.
• Identify and develop institutional spaces with the public to jointly analyze and decide on processes.
• Establish mechanisms to facilitate meetings with our users.
• Establish incentives that promote participation.
• Promote different forms of convening participation spaces.
• Facilitate participatory dialogues to directly and personally collect feedback.
• Implement the use of information and communication technologies to facilitate access to information.
• Provide spaces for citizens to express their opinions on healthcare matters.

• Strengthening communication channels to guarantee the right to social participation in healthcare for our users.
• Promoting the “Safe Culture” program within our healthcare institution.
• Promoting health programs and self-care.
• Strengthening the healthcare institution in implementing mechanisms to encourage participation.

• User service and social participation, with meetings that will be held at least once a year, aimed at improving service provision and the functioning of the healthcare institution based on users’ ideas.
• Establish mechanisms for attending to users’ requests, complaints, claims, and inquiries to address corrective actions within the healthcare institution, such as suggestion boxes, email servicealcliente@bogotalaser.com, interaction through social media, and direct attention through the customer service area.
• Keep users informed about their rights and responsibilities.
• Promote patient well-being through our “Culture Safety” program, which promotes ongoing patient education on topics such as patient safety, eye drop application, hand hygiene, organ donation, and other topics of interest to our users.

• Develop strategies for citizen participation in the healthcare institution to improve service provision.
• Improve health by educating our patients in self-care.
• Generate healthy programs within the institutions.
• “Culture Safety” programs.