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Clínica oftalmológica | Bogotá Láser > EN > Culture safety

CULTURE SAFETY

Participation mechanisms
Post-operative care
Organ Donation
Handwashing to take care of the eyes
Rights and responsibilities
Bogota Laser Ocular Surgery Center prioritizes social participation and follows Resolution 2063 of 201, which mandates the establishment of spaces for user participation. We have implemented various channels to promote an exchange of information and continuously improve the quality of care we provide.
Some of our key communication and participation initiatives include:

  • User service and social participation: We hold regular meetings, at least once a year, to gather feedback and ideas from users. These meetings aim to enhance service provision and the overall functioning of our healthcare institution based on user input.

  • Mechanisms for addressing user requests and concerns: We have established channels to receive and address user requests, complaints, claims, and inquiries. These include suggestion boxes, email servicioalcliente@bogotalaser.com, interaction through social media, and direct attention through our customer service area.

  • Keep users informed about their rights and responsibilities.

  • Promote patient well-being through our “Culture Safety” program, which promotes ongoing patient education on topics such as patient safety, eye drop application, hand hygiene, organ donation, and other topics of interest to our users.

Additionally, the clinic offers the service of virtual discussions. This space is open to the public interested in learning and interactive teaching. From the comfort of their homes or offices, people seeking clarification about available surgical procedures, scientific benefits, and recovery statistics can engage in discussions with our ophthalmologist doctors to learn about the different procedure alternatives available at the clinic.

 



The communication channels we have are:
  • Surveys.
  • Suggestions box.
  • Email to the customer service area.
  • Facebook live sessions on common pathologies and self-care.
  • Participation in semi-annual improvement discussions.


Objectives:
  • Develop strategies for citizen participation in the healthcare institution to improve service provision.
  • Improve health by educating our patients in self-care.
  • Generate healthy programs within the institutions.
  • “Culture Safety” programs.


Main participation initiatives:
  • User service and social participation, with meetings that will be held at least once a year, aimed at improving service provision and the functioning of the healthcare institution based on users' ideas.
  • Establish mechanisms for attending to users' requests, complaints, claims, and inquiries to address corrective actions within the healthcare institution, such as suggestion boxes, email servicealcliente@bogotalaser.com, interaction through social media, and direct attention through the customer service area.
  • Keep users informed about their rights and responsibilities.
  • Promote patient well-being through our “Culture Safety” program, which promotes ongoing patient education on topics such as patient safety, eye drop application, hand hygiene, organ donation, and other topics of interest to our users.


Implementation of the standard within the healthcare institution:
  • Strengthening communication channels to guarantee the right to social participation in healthcare for our users.
  • Promoting the “Safe Culture” program within our healthcare institution.
  • Promoting health programs and self-care.
  • Strengthening the healthcare institution in implementing mechanisms to encourage participation.


Implementation criteria:
  • Identify and establish communication channels, whether electronic or in-person, to provide information to the public.
  • Identify and develop institutional spaces with the public to jointly analyze and decide on processes.
  • Establish mechanisms to facilitate meetings with our users.
  • Establish incentives that promote participation.
  • Promote different forms of convening participation spaces.
  • Facilitate participatory dialogues to directly and personally collect feedback.
  • Implement the use of information and communication technologies to facilitate access to information.
  • Provide spaces for citizens to express their opinions on healthcare matters.


Healthy programs within the institution:
  • The website where we invite participation.
  • Patient well-being and health programs.
  • Application of eye drops and hand hygiene.


Attend your follow-up appointment on time.
You may feel a foreign body sensation in the operated eye due to the use of sutures. Do not rub your eye. These sutures will be removed in the doctor's office as soon as the surgeon deems it appropriate.
Maintain regular contact with your surgeon if you observe any warning symptoms such as pain, burning, redness, or progressive loss of vision.
Continue with your regular diet and medication administration unless you have specific medical instructions to the contrary.
Use the protective mask provided by the institution if your procedure requires it, remembering to wash and dry it daily before use.
Avoid physical activities such as running, swimming, or lifting heavy objects as instructed by your surgeon. Additionally, try not to lift small children as you may accidentally injure the operated eye.
Follow the doctor's instructions for sleeping; it is recommended to sleep on your back or, if you sleep on your side, choose the side opposite the operated eye.
Follow the instructions recorded by your surgeon on the prescription regarding the prescribed medications, both in terms of quantity and frequency.
Remember that for some procedures, it is normal to experience redness in the eye, discomfort with light, blurry vision, etc. Do not hesitate to call your surgeon if these discomforts, instead of gradually diminishing, increase progressively for hours.
REMEMBER to wash your hands properly before applying the eye drops to avoid contamination of the medication.

WHAT ORGANS AND TISSUES CAN BE DONATE?

Tissue
Organs


What is the process to be placed on a waiting list?
A person whose treatment is a transplant must undergo the following process:
  1. Undergo a pre-transplant assessment by a specialist physician.
  2. Obtain acceptance from the clinical committee of the healthcare institution.
  3. Be placed on a waiting list.
  4. Wait.


What does the opposition to the legal presumption of donation entail?
Any person can oppose being an organ and tissue donor through a written document that must be authenticated by a notary public and submitted to the National Institute of Health (INS). They can also express their opposition at the time of affiliation with the health promotion company (EPS), which is obliged to inform the National Institute of Health (INS) (Art, Law 1805 of 2016).


What are organ and tissue donation and transplantation?
A donation is a voluntary act in which a person gives something without expecting anything in return. Transplantation is a medical and surgical procedure in which healthy organs and tissues are implanted in a sick person.


Who benefits from organ and tissue donation?
The patients who are enrolled on the waiting list benefit. In many cases, transplantation is the only alternative for those who suffer from a chronic or terminal illness. More than 55 people can benefit from each organ and tissue donor.


What does the new law say about organ and tissue donation?
Law 1805 of 201 in its article states: “It is presumed that a person is a donor when, during their lifetime, they have refrained from exercising their right to object to the extraction of organs, tissues, or anatomical components from their body after their death”.


The successful outcome of any surgical procedure substantially depends on the care we take after the intervention has been performed. Eye surgery has specific and essential postoperative recommendations to ensure the expected results, so it is crucial that you fully follow the instructions given by your doctor.

Not touching your eyes with dirty hands is of vital importance!

What care should I follow?

Attend your follow-up appointment on time
Follow the instructions on the prescription
Avoid physical activities
Under no circumstances rub your eyes
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